Refund & Cancellation Policy
PASTA WORKSHOPS
Please note that bookings are a full commitment, due to our small class sizes and the fresh ingredients we prepare specifically for each guest, we are unable to offer cancellations or refunds.
If you are feeling unwell or can't make it, you are welcome to transfer your spot to a friend.
In case of unforeseen circumstances, we are happy to reschedule your booking for a future workshop when possible.
If the Workshop is canceled by the organizers, you will receive a full refund.
CULINARY RETREAT
As a small retreat, we appreciate your commitment when booking.
You can cancel with a full refund up to 6 weeks before the retreat.
After that, the deposit is non-refundable under any circumstances.
If the retreat is canceled by the organizers, you will receive a full refund, including the deposit.
CLOTHING
How to Request a Refund
To request a refund, please contact us at hellobaccostudio@gmail.com with:
Your order number or booking confirmation
A brief description of the issue
A photo (if applicable, e.g. for damaged products)
Once approved, refunds will be processed to your original method of
payment within 5–10 business days.